At Tachoise, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange, subject to the following conditions:

• Eligibility for Returns: Items must be unused, in their original packaging, and in the same condition that you received them. Certain products, such as personalized items or final sale items, may not be eligible for returns.
• Return Shipping: Customers are responsible for return shipping costs, unless the item was defective or incorrect. We recommend using a trackable shipping method to ensure your return is safely received.
• Processing Time: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

For further assistance, please contact us at service@tachoise.com. We are here to help!